Day 1
18 October 2016

8:30 to 9:00

Networking Breakfast, The Crystal

9:00 to 9:15

Welcome and Opening Remarks

9:15 to 10:00

A New Model for Incident Resolution: Dustin Ritter, Chief Marketing Officer and Zahi Yaari, Managing Director, Europe at Resolve Systems

10:00 to 10:45

Digital Analytics Meets Automation: Aleem Cummins, former Group Data Analytics CTO at Computacenter and SplunkTrust Member

10:45 to 11:15

Break

11:15 to 12:00

Technology Transformation and Cost Savings: Suneel Pervez, Senior Countries Manager at Vimpelcom

12:00 to 12:30

Insight into Virgin Media’s Approach to Automation: Stuart Aldridge, System Strategy & Automation Manager at Virgin Media Business

12:30 to 1:30

Networking Lunch

1:30 to 2:00

Nearshoring: Perception Versus Reality, Gerd Devriese, Business Support & Servicedesk Manager at Cegeka

2:00 to 2:45

Selecting a Technology Vendor: Lee Bonham, Business Change Architect at Amadeus

2:45 to 3:15

Break

3:15 to 3:45

How to Run Operations More Efficient Than Ever: Glenn D’Haene, Sales Director EMEA & APAC at Skyline Communications

3:45 to 4:45

Executive Panel Discussion: Network and Service Management – Consolidation and Rationalization Challenges.
Paul Coulton, General Manager, Customer Experience Command Centre and Resource Deployment at BT
Martin North, Head of Operations at Talktalk
Jesper Christensen, Chief IT Infrastructure Specialist at Nordea

5:00 to 7:30

Evening Reception, Docklands Bar & Grill, Crowne Plaza

Day 2
19 October 2016

8:30 to 9:00

Networking Breakfast, The Crystal

9:00 to 9:15

Day 2 Opening Remarks

9:15 to 10:00

Effective Security Incident Response: Leveraging Best Practices Automation and Process Technologies, Larry Lien, Vice President of Product Management at Resolve Systems

10:00 to 10:45

Critical Incident Management: Jos Vansteensel, Domain Manager Network & Services Monitoring Centre at Proximus

10:45 to 11:15

Break

11:15 to 12:00

Flexible Automation to Deliver on Security Operations Centres Expectations, Tom Burton, Director, Information Protection & Business Resilience at KPMG

12:00 to 1:15

Networking Lunch

1:15 to 2:00

Hacker Phishing, How You Will be Owned: Jennifer Arcuri, Tedx Speaker and Cyber Security Expert at My Hacker House

2:00 to 2:30

DevOps, the Value Behind the Hype: Jason Man, DevOps & Continuous Delivery Consultant at Forest Technologies 

2:30 to 3:00

Break

3:00 to 3:45

A Standardization Journey in ITU-T, Jie Zhang, Advisor, Study Group 2 “Operational aspects” at ITU

3:45 to 4:30

Journey Towards the Offering Standardisation Nirvana: Ramanan Ramakrishna, Head of Service Innovation & Portfolio at Fujitsu

4:30 to 4:45

Closing Remarks