Incident Resolution Summit London


The Incident Resolution Summit is the only global event focused on driving innovation, digital transformation, and empowering operations teams through the power of automation. Connect with fellow senior-level executives across IT Operations, Network Operations and Communication Service Providers and hear from industry leading speakers to learn how other enterprises are successfully implementing automation incrementally, while driving transformational change.

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Keynote Speaker

Chris Gardner

Senior Analyst, Forrester

Featured Speakers

Inma Martinez

AI Thought Leader

Rajwinder Singh

Global Director of Automation for IT Managed Services, Ericsson

Larry Lien

Chief Product Officer, Resolve Systems

Mark Henninger

Director Network Operations, Windstream


Who Should Attend

IT Operations

Data Center Operations
Infrastructure Operations
Service Desk
Site Reliability


Communications Service Providers
Network Operations Directors
Network Engineers
Digital Service Delivery
Network Security


Morning Sessions – 8:30AM to 12:15PM

  • Breakfast and Registration
  • Welcome and Opening Remarks John Ferron, CEO, Resolve Systems
  • Choosing Your Automation Rajwinder Singh, Global Director of Automation for IT Managed Services, Ericsson
  • Automation in the 21st Century: Knowing When to Act and How to Act Chris Gardner, Senior Analyst for Operational Tech and Automation, Forrester
  • Morning Break
  • Accelerated Digitalisation, the Forces of AI Automation and the New Super-humans Inma Martinez, AI Thought Leader

Lunch + Build Your Own Automations – 12:15PM – 1:30PM


Afternoon Sessions – 1:30PM to 4:45PM

  • Digital Transformation: Crossing the Chasm to a Highly Automated Operations Center Larry Lien, Chief Product Officer, Resolve Systems
  • A Phased Approach to Automation Success Mark Henninger, Director Network Operations, Windstream
  • Afternoon Break
  • Executive Panel Discussion
  • Resolve Systems Demo Amaury Guinot, Head of Pre-Sales EMEA, Resolve Systems
  • Closing Remarks John Ferron, CEO, Resolve Systems

Cocktail Reception – 4:45PM to 7:00PM

  • 30 Euston Square Rooftop Terrace

The Venue

30 Euston Square is an award winning events venue in a perfect central London location. The Resolution Summit will take place in the Penthouse State Rooms, with exclusive use of the adjoining Rooftop Terrace for an evening cocktail reception.

Previous Attending Organizations

Attending Organizations


Join the Incident Resolution discussion and meet some of the most influential decision makers in IT Operations, Network Operations, and Service Management by sponsoring the event

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2017 Summit Highlights

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The Incident Resolution Summit presents interactive, strategic sessions focused on innovation, digital transformation, and agent empowerment in IT Operations, Network Operations, and the Service Desk. As traditional technologies and manual resolution are insufficient with the volume of alerts and events, delivering business value in a real-time, succinct way becomes priority.

Network with industry experts in an exclusive setting and gain insight into effective solutions for incident resolution, analytics, resolution processes, and service management with automation and orchestration.

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